Return, Exchange & Refund Policy
Umkhaya LTSM – Your Reliable Textbooks And Stationery Supplier
Our Returns, Exchange and Refund Policy
This returns, exchange and refund policy only applies to textbooks and other items, excluding e-books purchased from Umkhaya LTSM and buybooksonline.co.za.
You may return any book purchased within 14 days of dispatch, if the book was:
- Incorrectly supplied,
- Faulty (missing pages, miss-bound or miss-printed)
- or damaged.
If the book was incorrectly supplied, faulty or damaged, we will try our best to exchange it for the correct one, depending on the availability of the product.
If not available we will refund your money, including the shipping cost, as soon as we have received your return and verified that everything is in order.
All returns must be accompanied by a Returns Authorization obtained by email from the us, and we could charge handling fee.
Please place Return and your Order number in the subject heading and state the reason for returning the book.
Upon receiving written confirmation from us, the book/s must be returned in the original condition in a sealed parcel using suitable packaging material, together with the invoice / packing slip to Umkhaya LTSM.
Physical and postal return addresses are:
The Manager; Umkhaya LTSM, C37
Allendale Park, Cnr: Le Roux and
Morkels Close, Halfway House,Midrand
Please note that no interest will be paid on any owed amounts.
All refunds will be done with 7 days of receiving all documents mentioned above. It will be done through the Electronic Funds Transfer (EFT). The below information must be provided:
Name of the account holder
Branch code and
Bank account number
You will be notified once the refund has been paid via email.